Service Excellence sessions 3 & 4

Service Excellence sessions 3 & 4


 Education, Kamloops, News, TRU
 Monday December 2, 2019
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Please register through Eventbrite

 

TRU is committed to providing service excellence by being open, collaborative and empowering in support of the success, well-being and belonging of all members of the TRU community.

Session 3: Collaborative

Learn how to avoid bounce, to triage effectively and build institutional knowledge. The service exchange will be explored in greater depth through animated discussion.

A new tool for triaging will be shared and practised. You will leave with an enhanced ability to work through busy times.

Session 4: Empowering

This session looks at seeking solutions, fostering curiosity and inspiring confidence. You will be introduced to, and engage in the conversation cycle.

Handling difficult and/or escalating service conversations will be explored and practical tools will be shared.

The principles of critical thinking and active listening will be analyzed, exploring both challenges and potential solutions.

» Session 1 and 2 are on Jan. 16. Register here

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